MSS50316 Diploma of Competitive Systems and Practices


MSS50316 Diploma of Competitive Systems and Practices reflects the role of managers, technical specialists or those in similar job roles that are responsible for the implementation of competitive systems and practices to improve efficiency of an organisation.

This qualification provides the skills and knowledge required by a manager or technical specialist to determine and supervise the strategy for implementing competitive systems and practices in an organisation and the organisation’s value chain.

The qualification assumes that a learner has current or past work experience where operational or technical skills have already been gained and a managerial or technician level of responsibility exists. For this reason, the qualification is not suitable for direct entry from school.


There are no stated entry requirements for MSS50316 Diploma of Competitive Systems and Practices


52 weeks based on customisation with employer requirements but may vary based on:

  • Customisation and employment outcome for elective units of competency selected
  • Employee availability release time per week for work place training
  • Submission of evidence for RPL or Credit Transfer


The skills in this qualification are often known in industry under a variety of titles many of which relate to manufacturing which is the origin of many competitive systems and practices. The most common term is lean manufacturing. However, other names for some of the system skills and techniques include agile manufacturing, lean operations, six sigma, lean six sigma, and so on.

The main target job roles related to this qualification are:

  • people with operating responsibility for a whole area, site or organisation who are managing the implementation of competitive systems and practices
  • technicians and other specialists providing high-level support and supervision of the implementation of competitive systems and practices across an organisation or site.

The target job roles may be in small or large organisations in production or operations, office maintenance, transport and logistics, and other job roles requiring the skills delivered by completing the qualification.


Pathways into the qualification:

A pathway for candidates considering this qualification include:

  • Direct entry
  • MSS40316 Certificate IV in Competitive Systems and Practices

Pathways from the qualification:

After successfully achieving MSS50316 Diploma of Competitive Systems and Practices, candidates may undertake:

  • MSS60316 Advanced Diploma of Competitive Systems and Practices, then to
  • MSS80316 Graduate Certificate in Competitive Systems and Practices


MSS50316 Diploma of Competitive Systems and Practices consists of twenty (20) units of competency:

  • 3 core units, plus
  • 17 elective units
Unit CodeUnit TitleC/E
MSMENV472Implement and monitor environmentally sustainable work practicesCore
MSS405001Develop competitive systems and practices for an organisationCore
MSS405013Facilitate holistic culture improvement in an organisationCore
MSS405007Introduce competitive systems and practices to a small or medium enterpriseGroup A
MSS405014Develop a communications strategy to support operationsGroup A
MSS405084Manage people relationshipsGroup A
MSS404054Apply statistics to operational processesGroup B
MSS405031Undertake value analysis of product or process costs in terms of customer requirementsGroup B
MSS405041Implement improvement systems in an organisationGroup B
MSS405054*Determine and improve process capabilityGroup B
MSS405075*Facilitate the development of a new productGroup B
MSS402080Undertake root cause analysisGroup C
MSS402082Apply cost factors to work practicesGroup C
MSS403001Review competitive systems and practicesGroup C
MSS403006Facilitate implementation or review of competitive systems and practices in an officeGroup C
MSS403032Analyse manual handling processesGroup C
MSS403053Map an operational processGroup C
MSS403054Facilitate breakthrough improvementsGroup C
MSS403085Ensure process improvements are sustainedGroup C
MSS404087Support proactive maintenanceGroup C


Pivotal Education understands the philosophy that training should be tailored to suit individual client’s business objectives. Therefore, Pivotal Education can customise the elective units of competency to suit prospective client’s specific industry requirements. Customisation may result in changes to the duration required to complete the qualification.


Pivotal Education delivers in the following locations:

  • Workplace – employees can benefit from training and assessment in the work place and particularly in their work area to make the experience meaningful and relevant to vocational outcomes
  • Pivotal Education – small classes can benefit from training and assessment at Pivotal Education’s own meeting room.
  • External Venues – Pivotal Education arranges meeting rooms and simulated environments where required to deliver and assess part of a qualification or single unit of competency


Training is delivered through blended flexible work-based training and assessment including group sessions, one to one delivery and work station observation. This may include:

  • Face to Face instruction in a designated quiet area
  • Practical demonstration/observation in the work station area as required
  • Mentoring
  • Integrated online learning through Canvas
  • Component of self-paced study to research and prepare for assessments
  • Workplace supervision


Students will be assessed using relevant assessment methods for each unit which includes but is not limited to the following:

  • Short Answer Assessment Questions*
  • Practical demonstration/ observation
  • Project Task
  • Portfolio of evidence – workplace documents
  • Third Party report *
  • indicates essential evidence of completing a work-based training


Students that successfully complete all 20 units of competency as stated in the Course Structure will be issued with MSS50316 Diploma of Competitive Systems and Practices by Pivotal Education. This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

Students that complete some but not all of the units of competency as stated in the Course Structure may be issued with a Statement of Attainment by Pivotal Education. It will identify only those units of competence that have been completed as part of the qualification and recognised nationally under the AQF.


Students are provided with the following:

  • Student guides
  • Student assessments


Please refer to Pivotal Education website at for details of the following conditions of enrolment:

  • Student entry support
    • Language literacy numeracy
    • Recognition of prior learning
    • Credit transfer
  • Eligibility
  • Applications
  • Verification of documentation
  • Deferral of commencement
  • Personal and contact details
  • Unique student identifier
  • Fee payments
  • Refund and cancellation
  • Complaints
  • Termination
  • Consumer rights


  1. Students who give notice to cancel their enrolment more than 10 days prior to the commencement of a program will be entitled to a full refund of fees paid
  2. Students who give notice to cancel their enrolment less than 10 days prior to the commencement of a program will be entitled to a 75% refund of fees paid
  3. The amount retained (25%) by Pivotal Education is required to cover the costs of staff and resources which will have already been committed based on the student’s initial intention to undertake the training
  4. Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees.


Students may access the following website for all essential information regarding this Qualifications:


All completed Enrolment Forms go directly to RTO Enrolments, Pivotal Education via email at any time. Enrolment forms in person will be accepted during business hours. Refer to RTO details chart below for contact details and business hours.


RTO Name Pivotal Education
Address Level 8, 80 George Street Parramatta NSW 2150
Telephone 02 9687 9299
Fax 02 9687 9499
RTO ID: 90272
Business Hours Monday to Friday – 8:30am to 5:30pm
After Hours Number 1800 664 527

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