SIT30616 Certificate III in Hospitality


SIT30616 Certificate III in Hospitality reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming


52 weeks based on NSW Training Plan requirements but may vary based on:

  • Customisation and employment outcome for elective units of competency selected
  • Employee availability release time per week for workplace training
  • Submission of evidence for RPL or Credit Transfer


There are no stated entry requirements for SIT30616 Certificate III in Hospitality


Graduates at this level may apply for the following jobs:

  • Espresso coffee machine operator
  • Food and beverage attendant
  • Front desk receptionist
  • Front office assistant
  • Function attendant
  • Function host
  • Gaming attendant
  • Guest service agent
  • Housekeeper
  • Restaurant host
  • Senior bar attendant
  • Waiter


Pathways into the qualification:

A pathway for candidates considering this qualification include SIT20316 Certificate II in Hospitality

Pathways from the qualification:

After successfully achieving SIT30616 Certificate III in Hospitality, candidates may develop through the leadership and management pathway to:

  • SIT40416 Certificate IV in Hospitality – to
  • SIT50416 Diploma of Hospitality Management


SIT30616 Certificate III in Hospitality course structure requires students to successfully complete fifteen (15) units of competency as follows:

  • Seven (7) core units of competency
  • Eight (8) elective units of competency
Unit CodeUnit Title C/E
BSBWOR203 Work effectively with othersCore
SITHIND002 Source and use information on the hospitality industry Core
SITHIND004 Work effectively in hospitality service Core
SITXCCS006 Provide service to customers Core
SITXCOM002 Show social and cultural sensitivity Core
SITXHRM001 Coach others in job skills Core
SITXWHS001 Participate in safe work practices Core
SITXFSA001 Use hygienic practices for food safety Elective
SITHCCC002 Prepare and present simple dishes Elective
SIRXSLS001 Sell to the retail customer Elective
SITHKOP001 Clean kitchen premises and equipment Elective
SITHFAB002 Provide responsible service of alcohol Elective
SITXFSA002 Participate in safe food handling practices Elective
BSBSUS201 Participate in environmentally sustainable work practices Elective
SITXWHS002 Identify hazards, assess and control safety risks Elective


Pivotal Education understands the philosophy that training should be tailored to suit individual client’s business objectives. Therefore, Pivotal Education can customise the elective units of competency to suit prospective client’s specific industry requirements. Customisation may result in changes to the duration required to complete the qualification.


Pivotal Education delivers in the following locations:

  • Workplace – employees can benefit from training and assessment in the work place and particularly in their work area to make the experience meaningful and relevant to vocational outcomes
  • Pivotal Education – small classes can benefit from training and assessment at Pivotal Education’s own meeting room.
  • External Venues – Pivotal Education arranges meeting rooms and simulated environments where required to deliver and assess part of a qualification or single unit of competency


Training is delivered through blended flexible work-based training and assessment including group sessions, one to one delivery and work station observation. This may include:

  • Face to Face instruction in a designated quiet area
  • Practical demonstration/observation in the work station area as required
  • Mentoring
  • Integrated online learning through Canvas
  • Component of self-paced study to research and prepare for assessments
  • Workplace supervision


Students will be assessed using relevant assessment methods for each unit which includes but is not limited to the following:

  • Short Answer Assessment Questions*
  • Practical demonstration/ observation
  • Project Task
  • Third Party report *
  • indicates essential evidence of completing a work-based training


SIT30616 Certificate III in Hospitality requires learners to complete 36 shifts within a hospitality industry-based work place and be supervised and monitored by a qualified supervisor.  Pivotal Education will identify and establish the workplace supervisor prior to learner enrolment into the course and all stakeholders will be made aware of the supervisor’s details.


Students that successfully complete all 15 units of competency as stated in the Course Structure and provide evidence of 36 shifts of work within the hospitality workplace environment, will be issued with SIT30616 Certificate III in Hospitality by Pivotal Education. This qualification is recognised nationally under the Australian Qualifications Framework (AQF). Students that complete some but not all of the units of competency as stated in the Course Structure may be issued with a Statement of Attainment by Pivotal Education. It will identify only those units of competence that have been completed as part of the qualification and recognised nationally under the AQF.


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Have an enquiry or some feedback for us? Fill out the form below to contact our team.


    Get in Touch

    Have an enquiry or some feedback for us? Fill out the form below to contact our team.

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