SIT30622 Certificate III in Hospitality


The SIT30622 Certificate III in Hospitality reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.


There are no stated entry requirements for SIT30622 Certificate III in Hospitality


52 weeks based on customisation with employer requirements but may vary based on:

  • Customisation and employment outcome for elective units of competency selected
  • Employee availability release time per week for work place training


Possible job titles include:

  • Espresso coffee machine operator
  • Food and beverage attendant
  • Front desk receptionist
  • Front office assistant
  • Function attendant
  • Function host
  • Gaming attendant
  • Guest service agent
  • Housekeeper
  • Restaurant host
  • Senior bar attendant
  • Waiter


Pathways into the qualification:

This qualification is suitable for either direct entry or progression from SIT20322 Certificate II in Hospitality

Pathways from the qualification:

After successfully achieving SIT30622 Certificate III in Hospitality, further training pathways from this qualification include SIT40422 Certificate IV in Hospitality.


SIT30622 Certificate III in Hospitality consists of Fifteen (15) units of competency:

  • Six (6) core units, plus
  • Nine (9) elective units
Unit CodeUnit Title C/E
SITHIND006Source and use information on the hospitality industryCore
SITHIND008Work effectively in hospitality serviceCore
SITXCCS014Provide service to customersCore
SITXCOM007Show social and cultural sensitivityCore
SITXHRM007Coach others in job skillsCore
SITXWHS005 Participate in safe work practicesCore
SITXFSA005Use hygienic practices for food safetyElective
CPPCLO3100Maintain cleaning storage areasElective
SIRXSLS001 Sell to the retail customerElective
SITHCCC024Prepare and present simple dishesElective
SITHKOP009Clean kitchen premises and equipmentElective
SIRXCEG008Manage disrespectful, aggressive or abusive customers Elective
SITXFSA006Participate in safe food handling practicesElective
BSBSUS211Participate in environmentally sustainable work practices Elective
SITXWHS006 Identify hazards, assess and control safety risksElective


Pivotal Education understands the philosophy that training should be tailored to suit individual client’s business objectives. Therefore, Pivotal Education can customise the elective units of competency to suit prospective client’s specific industry requirements. Customisation may result in changes to the duration required to complete the qualification.


Pivotal Education delivers in the following locations:

  • Workplace – employees can benefit from training and assessment in the work place and particularly in their work area to make the experience meaningful and relevant to vocational outcomes
  • Pivotal Education – small classes can benefit from training and assessment at Pivotal Education’s own meeting room.
  • External Venues – Pivotal Education arranges meeting rooms and simulated environments where required to deliver and assess part of a qualification or single unit of competency


Training is delivered through blended flexible work-based training and assessment including group sessions, one to one delivery and work station observation. This may include:

  • Face to Face instruction in a designated quiet area
  • Practical demonstration/observation in the work station area as required
  • Mentoring
  • Integrated online learning through Canvas
  • Component of self-paced study to research and prepare for assessments
  • Workplace supervision


Students will be assessed using relevant assessment methods for each unit which includes but is not limited to the following:

  • Short Answer Assessment Questions
  • Practical demonstration/ observation
  • Project Task
  • Third Party report *
  • indicates essential evidence of completing a work-based training


Students that successfully complete all 15 units of competency as stated in the Course Structure will be issued with SIT30622 Certificate III in Hospitality by Pivotal Education. This qualification is recognised nationally under the Australian Qualifications Framework (AQF).

Students that complete some but not all of the units of competency as stated in the Course Structure may be issued with a Statement of Attainment by Pivotal Education. It will identify only those units of competence that have been completed as part of the qualification and recognised nationally under the AQF.


Get in Touch

Have an enquiry or some feedback for us? Fill out the form below to contact our team.


    Get in Touch

    Have an enquiry or some feedback for us? Fill out the form below to contact our team.

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